Save your seat!
July 21, 2016
12:30 p.m. Eastern/9:30 a.m. Pacific
Your first priority is delivering quality care to your patients — but you should also aim to provide them with a memorable customer experience. You’ll hear from Jake Poore, a nationally recognized leader in patient experience improvement, who will share best practices that healthcare organizations can adopt from other consumer-centric industries. You’ll come away with: Register today! Jake Poore, president and chief experience officer of Integrated Loyalty Systems (ILS), knows what it takes to create and maintain a world-class service organization. He spent nearly two decades at the Walt Disney World Company helping to recruit, hire, train and align 65,000 employees toward one goal: creating memorable experiences for individuals, not transactions for the masses. In 1996, Jake helped launch the Disney Institute, the external training arm of Disney. 80 percent of the people who attended the Institute were from healthcare — and that’s where Jake’s passion for improving healthcare began. In 2001, Jake launched Integrated Loyalty Systems, a company on a mission to help elevate the human side of healthcare by sharing the organizational blueprints practices need to build world-class patient experiences. In his free time, Jake enjoys sailing, golf and photography. He lives in Orlando, Florida, with his wife and their three children. Webinar: Improving the patient experience with lessons from other industries
At Greenway Health, we’re committed to delivering the knowledge and technology you need to provide great care — while delighting your patients. Learn how to deliver world-class customer service by attending a webinar, hosted by Greenway Health and Phreesia, on Thursday, July 21, 2016 at 12:30 p.m. Eastern.
